Interrupted spins and incomplete games: account balance and refunds

How do I get my funds back from an interrupted game?

When our Slot provider confirms a win, you’ll get your winnings on your account.

If you’re a player in Italy, contact us with the game details. We’ll remove the game and return the stuck funds to your account.

How do I know if my balance changed?

Check out your game history to see if your balance changed. For more information, read this article.

Can I get a refund if my game is stuck?

We don’t give out refunds for interrupted games in line with our company policy.

If our Slot providers verify that your bet won, we’ll credit those winnings to your account.